Survey: Doctors in clinics often do not take patients seriously when criticized or suggested
Many patients do not feel taken seriously by their treating doctors in clinics. Criticism or inquiries mostly fall on deaf ears from the medical profession. This was the result of a recent survey by the Forsa polling institute.
According to the survey, one in five patients (18 percent) turns to their doctor during their stay in hospital because they are dissatisfied with the therapies they have taken to date. However, only 38 percent of patients feel taken seriously by their clinic with their suggestions or inquiries. Men complain more often (21 percent) than women (15 percent). This is the result of a current representative survey commissioned by the Schön Klinik in Prien. The study involved a total of 500 people between the ages of 40 and 70 who had been hospitalized in the past five years.
Those who sought to speak to the doctor were 60 percent dissatisfied with how the doctors dealt with the criticism. In younger patients (40 to 50 years), only 28 percent were satisfied with how the hospital responded to their concerns.
For 72 percent of those surveyed, it was "very important" that their clinic had "in-depth experience" with their illness. "Friendly rooms" (25 percent) or "modern medical technology" (47 percent), on the other hand, are less frequently mentioned. Quality aspects play a major role in the choice of clinic for three quarters of the respondents. Patients obtain information about the quality of a hospital from their doctor (76 percent), in personal conversations (66 percent) and, more recently, on the Internet (54 percent).
“Criticism is good for a hospital. This is the only way we can learn what is important to our patients and can further improve the treatment, ”commented Dr. Mani Rafii, managing director of the Schön Klinik the results. (sb)
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